Terms & Condition

Terms & Conditions

 “We” “Us” “Our” means London Catering Supplies Limited, a company registered in England. Company number 10550952, whose registered office is at Unit C2 Westminster Business Centre, Printing House Lane, Hayes, UB3 1AP.

Collections- Covid 19 period

Collections are permitted but customers are not allowed to enter the premises. You must place an order online or contact our office on 0203 291 2918, before visiting.

1. Orders

By placing an order with us via our telesales department, the customer is offering to contract with us on the basis of these terms and conditions.

The parties are bound by the contract only when we accept to process the order or deliver the products to the customer. The contract is subject to availability of the stock and market conditions.

We may limit the quantities of goods supplied to any one customer.

In the event of non-availability of any goods you may order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute.

Customers last orders for telesales is 7pm; the orders are processed for the next day.

2. Minimum order

Our minimum order value for free delivery inside the M25 is £100 net value. For deliveries outside the M25 the minimum delivery charge varies according to the area. For orders under the stated order value, a £10 delivery charge will be applicable.

3. Deliveries

Orders over £100 ex vat being delivered to the areas covered within London, will be processed and delivered between 1-3 days, although we do aim to deliver you goods next working day.

If you would like to place an order and are outside of the area covered by London Catering Supplies, please visit our secondary website at https://foodpackagingdirect.co.uk, and your order will be dispatched to you by Next Day Delivery service, if stock is available.

Please note we only deliver between Monday to Friday.

4. Shortages

The number of packages delivered must be checked in the presence of the driver. Customers will sign off the delivery note highlighting the shortages countersigned by our driver. Claims for shortages should be made at the time of delivery.

5. Risk and ownership

All risks in the goods pass to the customer on delivery. Ownership of goods delivered to customers shall remain with us until payment of the invoiced cost has been received in full.

6. Warranties

We warrant that all food products and non-food products shall comply with all U.K and EU legislations.

7. Price

The price of the Goods shall be the company's invoice price. Any offers and promotions are subject to availability. The company, at its discretion, may exclude Customer Groups from offers and promotions (e. g. wholesalers, contractors, etc.).

The company reserves the right to vary or alter product specification and price without prior notice.

The company reserves the right to vary or alter product specification and price without prior notice.

The price is exclusive of any applicable VAT.

8. Payments

Customers must settle all accounts in accordance with all agreed terms. In the event of a customer account being in arrears, we reserve the right to charge statutory interest on overdue balances for the period from the date on which the payment was due.

The customer may choose to settle their account with debit or credit card. Debit and credit cards accepted by us are those listed in our promotional catalogue or website. Authority for payment will be requested from your card issuer at the time of payment and your card will be charged accordingly.

We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. In the event of any cheques, standing orders or direct debits due from a customer to us being dishonoured, a charge of £20 will be made on the customers account to cover the bank and administrative cost. For dishonoured cheques, customers terms will change to “cash on delivery” and the account will be placed on hold until cleared funds are received in full to settle the outstanding balance of the account.

We have the right to start legal proceedings to recover any outstanding amount without any prior notice and the right to exchange information with credit agencies.

9. Returning Goods

Please note for any goods returned that have been ordered incorrectly, a handling charge of 25% on order value will be incurred.

The cost of the collection will be charged to the customer. This will vary depending on the items being returned.

If the items are returned by the customer, the items will be checked and then the 25% handling charge will be applied.

All goods that are returned MUST be in original packaging as delivered to customer and fit for resale.

Return of goods must be made with prior arrangement.

10. General Provisions

The contract and any claims arising in connection with it shall be governed by English law and any dispute between us will be resolved exclusively in the English courts.

The price of the Goods shall be the company's invoice price.